What We Do

Project Nexus

What is it?

Broker service benchmarking platform

Lender service experience is a key driver of brand salience and propensity to place future business. Launched in early 2024, Nexus is an independent, systematic benchmarking platform for intermediary lenders, it provides a continuous assessment of the service offered to mortgage brokers when they enquire, or place a full mortgage application with a lender.

Each month, across 150 intermediary interviews, we generate 750 individual lender ratings across key residential and buy to let niches; that’s over 2,000 a quarter! Nexus delivers fully disclosed brand benchmarks (NPS and CSAT) for complete performance visibility and comparison.

In addition, subscribers have access to detailed brand image profiles and regular updates on the relative importance of key broker service dimensions.

Who is it for?

Any intermediary lender interested in their absolute and relative broker service delivery. Subscribers can choose to access residential only, BTL only or all benchmarking data. Confidential questions can be placed on any wave(s) of Nexus to generate additional service insight and / or media content.

Why subscribe?

Benefit from:

  • A comprehensive PowerPoint research report, issued quarterly with the latest insights
  • A bi-annual webinar presentation of findings, delivered by sector experts
  • The opportunity to utilise the data to generate PR / media content
  • Option to place confidential questions to help inform and guide business strategy
  • Insight that will help with regulatory requirements of Consumer Duty
Nexus manages to capture essential market data on an industry-wide scale yet reports and presents these results in a specific subscriber-focussed fashion. It allows us to focus on our results in clear comparison to market and the Pegasus Team is always helpful when we want to dig deeper.

Wendy Maes, Research Manager, Leeds Building Society

We’ve been working with the Pegasus team to develop and deliver a robust broker service benchmarking system. Project Nexus is now delivering unique insight across residential and BTL lending niches and we’re very pleased to recommend this programme to other lenders keen to understand their own new business broker service performance.

Andy Dean, Head of Intermediary Support, Nationwide

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    Up next

    Connexion

    This programme delivers ongoing brand health and marketing impact insight for specialist mortgage lenders. In addition to business mix, lender repertoire and business demographics information, Connexion helps subscribers to understand their brand salience in key specialist markets (e.g. adverse, second charge, etc.), their image architecture and the efficacy of their intermediary marketing activity.